About Trade Insulations

Our Delivery Policy

Please note delivery is not available in some parts of Scotland and Northern Ireland. Please check with us before ordering if you are unsure.

Please note, we do not accept orders from the British Isles such as the isle of man and the isle of wight etc.

Please see below for Delivery Charges –

• Orders under £500+vat = £50+vat Delivery

• Orders over £500+vat = Free Delivery

Delivery times will vary depending on the product and your location. Standard delivery is 2-5 days on average. Special items can take longer (please see estimated delivery times on product pages). After we receive your order, we will contact you to arrange delivery with you – for more details call our telephone or use our live chat service.

When placing an order with Trade Insulation Ltd, you are agreeing that you have made sufficient arrangements for your delivery such as, the necessary amount of people onsite, or a mechanical offload onsite to help unload and receive your order as we only offer kerbside delivery.
If a Moffett offload should be required, please make sure you have made us aware in the delivery section when placing your order.

Most of our deliveries are made on a large side curtain boxed lorry. Please ensure our vehicles will have sufficient room to fit down the delivery address road. When placing your order, please make us aware of hard to access areas in our deliver section.
If we feel we cannot gain access to your delivery address, we will let you know within 12 hours of your order being placed, however, we cannot be held accountable if the driver cannot deliver. If we cannot deliver due to the driver being unable to gain access to the property, then a charge of £100+vat will be applied due to failed delivery.
If a delivery is made to the site and no one is available to accept the order, the driver will return your order and a member of our will be in contact to arrange a new delivery date. To redeliver on the re-arranged day there will be a minimum charge of £100+VAT. If an order is cancelled after a failed attempt to deliver, there will be an additional £100+vat cancellation fee & restocking fees as mentioned above.
When purchasing items please ask if there is a re-stocking fee. Some products are made to order and are non-refundable. Please see below our Special Order Policy.
Most of our delivers will be very cooperative and willing to help you with your order, please be polite and respectful and they will do their best to ensure a smooth delivery process.

Returns Policy

Here at Trade Insulations Ltd, we always aim to ensure your order is delivered on time and undamaged. Please examine your goods upon delivery. If you should receive any products damaged upon delivery, we will require you to contact us at the point of delivery. We cannot accept claims in respect of damaged goods or product shortages unless we are notified at the time of the delivery, whilst the driver is still on site. Please make sure your delivery driver is also informed of any damages or shortages when your order is signed for onsite. In terms of damaged materials, we ask that you please send over pictures of the damage so we can investigate this further. This will enable us to resolve the matter ASAP.

In the event that you should need to return an order or part of an order please contact our office in a timely manner. All orders are subject to a minimum of a 30% restocking fee & £100+vat collection carriage charge.
Whilst we will always try to help with any problems regarding your order, we cannot be held responsible for any incorrect orders in terms of the materials ordered or quantity ordered.
If you should wish to cancel your order for any reason, please ensure it is done within 1 hour after your order has been placed to avoid an administration fee of £30+VAT. To ensure our customers receive a speedy delivery within our estimated time frame, we aim to handle every order within 20 minutes and all orders are processed within 1 hour. Therefore, any orders cancelled outside of this time frame will be subject to this non-refundable fee.
Due to high demands and manufacturers allocation, most orders placed from Trade Insulations will be classed as a special order. (Please see the below special order policy details). If any of your materials have been damaged in transit you have the right to get them replaced.

Special Order Policy

At Trade Insulations Ltd we offer Special Orders to ensure products are specially made to provide the best suit for your specific project, therefore these items are not stocked and are ordered directly with the manufacturer. When placing a special order, please be 100% certain they are the correct materials for your project, as this is made to order, unfortunately the order will be non-refundable & non-returnable.
Special orders are also likely to have longer delivery times. We will always give you an approximate lead time for your products. Although not often, the lead time can vary due to the unfortunate problem the UK faces with building materials & driver shortages.
We at Trade Insulations Ltd will always do our utmost to make sure that your order is delivered on the expected delivery date and will keep you up to date along the entire process. We cannot be held responsible for any claims due to late deliveries.

Delivery Requirements (Site & Residential addresses) – PLEASE READ

By placing an order with Trade Insulations Ltd, you agree to make sure that there will be sufficient people on-site to help offload your delivery or there must be mechanical offload on site. If you require a Moffett offload, please make us aware in the delivery section when placing your order.
Nearly all deliveries will be made on a large side curtain boxed lorry. They are a very similar size to a double-decker bus. Only place your order online if you are 100% sure that a vehicle of this size will fit down the road your project is. If we cannot deliver due to the driver not being able to get to the property, then £100+vat is chargeable as a failed delivery. Please see notes regarding failed deliveries and cancelled orders.