Here you can find all of our most frequently asked questions. Our FAQ page is your go-to resource for quick answers and insights on all things related to trade insulations. If your question is not listed, then please feel free to get in touch with us.


Can you advise on delivery dates & times?

All delivery times are shown on the product pages, the dates showing are achievable in the time frame given. If your address requires a smaller vehicle like a transit or 7.5t please allow extra time. When you have placed your order online with us, one of our sales team will email you with a confirmed delivery date. All deliveries are untimed as we use a 3rd party courier service, so unfortunately we aren’t able to provide you with a delivery time.

Can I request a delivery date?

Yes, you can do this at checkout. Simply pick your nominated delivery date before checking out.

Can I order over the phone?

No. All orders have to be placed online. We accept PayPal and debit and credit cards.

Can I get a discounted price or quote?

The only discounts we offer are emailed out monthly on a mailshot – if you would like to receive this please sign up, we do not provide quotes as all our prices are online – add the items to your basket and this will provide you with a price.

Can you split the packs or pallets?

Unfortunately all packs & pallet items have to be sold as a full pack/pallet quantities.

Do you offer collection?

We do not provide a collection service. All orders placed online will be delivered to the delivery address on your order confirmation.

Do you deliver to my area?

We deliver to mainland UK. This excludes Northern Ireland & some parts of Scotland & Wales. A full list of areas we cover can be found at – delivery areas

Need to contact us?

If you need us to answer any other questions, please feel free to get in touch with us. You can also use our live chat during office hours.

Our head office opening times can be seen below:
Monday (8am-4pm)
Tuesday (8am-4pm)
Wednesday (8am-4pm)
Thursday (8am-4pm)
Friday (8am-4pm)

Please note, this excludes bank holidays.