We gather and use certain information about individuals in order to provide products and services. Data collection also enables certain functions on our website. We also collect cookie information to better understand how visitors use our website. We operate an opt-in policy, which means you are not automatically enrolled for identifying data collection without prompt.
We may collect any or all of the information that you give us. This can include your name, address, telephone number, order details and email address, together with data about your use of the website. Your data is used for internal records and will only be used for marketing purposes if you choose to subscribe to our newsletter or opt into marketing. You will not be automatically enrolled for marketing purposes unless you wish to do so via an opt-in system. Other information that may be needed from time to time to process a request may also be collected as indicated on the website. By requesting a quote, you are opting for us to contact you.
How We Use Data
We use your data to improve our products and services to you. We operate an opt-in policy that conforms with GDPR regulations. Specifically, we may use data:
- For our own internal records
- To improve the products and services we provide
- To contact you in response to a specific enquiry
- To customise the website for you
- To send you promotional emails that we think might be relevant to you
- To send you promotional calls
- To contact you via email, telephone or mail for market research reasons
What Data we Collect
We operate a strict opt-in policy. We may collect the following information
- Name (First Name, Middle Name. Last Name)
- Login Details (Username and Encrypted Password)
- Email Address
- Telephone Number
- Shipping / Billing Address (Street Address, City, County, Country, Postcode)
- IP Address
- Date of Birth
- Tax/VAT number
- Newsletter Confirmation
- Login Information (Date/Time)
- Account Creation (Date/Time)
- Order Information (Date/Time)
- Order Number
- Referred from MailChimp Status
- Products Ordered
- Chosen Delivery Method
- Prices and Totals
- Order Notes
- Use of Coupon Code
- Payment Gateway Used
- Material List
We treat the security of sensitive data with the utmost importance. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All form requests are made using secure encryption methods and are validated by a SSL certificate. Personal data is secured and compliant with GDPR regulations.
Individual Access to Data
The Right to be Forgotten
You have the right to have your personal data erased if:
- Your personal data is no longer needed for the purpose it was collected for.
- You withdraw your consent from us holding your data.
- You withdraw to marketing consent
- The right to be forgotten includes the anonymization of data, which can be completed on request. Account-holders can remove their data using the “Delete my account” button, which is located in the “My Account” section of the website once logged in.
You can send an email via email@example.com to request that your data is removed. You can also let us know via email if you would like to remain subscribed to our newsletter (When applicable)
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Our website will prompt you whether you wish to opt in before we collect personal and identifying cookie data.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We check every website we link to for quality, however content and functionality on external websites are out of our control.
Accepting an Order
In order to provide our service, we may contact you regarding an order if there any changes or issues that arise. For example, if an item is out of stock or damaged, we may contact you via email or telephone to ask if you would prefer an exchange or a refund. We will not contact you for marketing purposes unless you consent and opt in for us to do so.
Third Party Consent
We share data with the following third parties:
- Facebook Pixel
- Google Analytics
- Google Remarketing
- Google Tag Manager
- Google Webmasters
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
You can also manage your consent with Google and read about how Google may use your data here
Below are the cookies we use and details of what they are. You can opt in and out of your consent of non necessary cookies.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
|cookielawinfo-checkbox-advertisement||1 year||Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Advertisement” category .|
|cookielawinfo-checkbox-analytics||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Analytics”.|
|cookielawinfo-checkbox-functional||11 months||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Functional”.|
|cookielawinfo-checkbox-necessary||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary”.|
|cookielawinfo-checkbox-others||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Other.|
|cookielawinfo-checkbox-performance||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Performance”.|
|CookieLawInfoConsent||1 year||Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.|
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
|mailchimp_landing_site||1 month||The cookie is set by MailChimp to record which page the user first visited.|
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
|SRM_B||1 year 24 days||Used by Microsoft Advertising as a unique ID for visitors.|
|_gat||1 minute||This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites.|
|_uetsid||1 day||Bing Ads sets this cookie to engage with a user that has previously visited the website.|
|_uetvid||1 year 24 days||Bing Ads sets this cookie to engage with a user that has previously visited the website.|
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
|CLID||1 year||Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited.|
|CONSENT||2 years||YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.|
|MR||7 days||This cookie, set by Bing, is used to collect user information for analytics purposes.|
|SM||session||Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.|
|_clck||1 year||Microsoft Clarity sets this cookie to retain the browser’s Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.|
|_clsk||1 day||Microsoft Clarity sets this cookie to store and consolidate a user’s pageviews into a single session recording.|
|_ga||2 years||The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.|
|_gid||1 day||Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.|
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
|ANONCHK||10 minutes||The ANONCHK cookie, set by Bing, is used to store a user’s session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well.|
|Microsoft Clarity||This Cookie allows the use of Microsoft Clarity to track user engagement to enable us to further improve our website.|
|MUID||1 year 24 days||Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.|
|test_cookie||15 minutes||The test_cookie is set by doubleclick.net and is used to determine if the user’s browser supports cookies.|
|VISITOR_INFO1_LIVE||5 months 27 days||A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.|
|YSC||session||YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.|
|yt-remote-connected-devices||never||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
|yt-remote-device-id||never||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
Anyone registered is free to access or change their data, as well as delete their data from our records. This is transparent, easy and free to do via the account admin panel. A registered account is not automatically enrolled into our mailing list. Customers are only enrolled in our newsletter if they opt in. We operate an opt in policy, which means we only use personal data with your permission.
You can opt in to our newsletter via a number of ways. The newsletter sign up prompt may be found in the header of our website, as well as in a non invasive pop up and on the home page.
The newsletter subscription opt in option can also be found for registered users. Once logged in, the “My account” page has an opt in newsletter feature, which allows you to toggle subscription status.
The newsletter subscription can also be found on the checkout page. The checkout page requests consent using an opt in method.
By subscribing to our newsletter, you agree to be added onto our mailing list. Our mailing list is managed using a third party mailer called Mailchimp. Your consent gives us permission to send you emails using our mass mailing tool (Mailchimp). All emails you receive will be from us and we do not sell your data on. Our newsletter subscription gives us consent to contact you for marketing purposes. This includes emails detailing new offers, new products, competitions and new changes.
We have made removing yourself from our mailing list simple and easy. All newsletter emails we send include a link in the footer to unsubscribe. By selecting this option, we update our system and remove your data from our mailing list. This means that we no longer have permission to contact you via email for marketing purposes.
You can also send an email via firstname.lastname@example.org to request that your data is removed. You can also let us know via email if you would like to remain subscribed to our newsletter (When applicable)